FAQ
WHAT PRODUCTS DO YOU OFFER?
We offer a range of scientific equipment like Bead Bath, Mini Centrifuges, Magnetic Stirrer, Light Detector and CO2. We have also software solutions for temperature monitoring of freezers and Proxmox VM Manager via Drupal.
DO YOU ALSO PROVIDE SERVICES?
Yes, we do offer. This includes maintenance contracts for both scientific and computer equipment’s. Please contact our sales.
HOW DO I CHOOSE THE RIGHT PRODUCT FOR MY NEEDS?
Our products are designed to cater to various scientific and laboratory applications. To determine the best equipment for your needs, we recommend considering factors such as the type of experiment, speed, compatibility etc. Please contact our sales in case you need help in choosing the right product.
WHAT IS THE WARRANTY PERIOD FOR YOUR PRODUCTS?
All of our physical products come with a standard warranty of 12/1 months/years. The warranty covers any manufacturing defects or malfunctions under normal usage conditions.
DO YOU OFFER INTERNATIONAL SHIPPING?
Yes, we offer international shipping. Delivery times and shipping costs may vary based on your location. Please contact sales team for specific details regarding shipping to your country.
WHAT IF MY PRODUCT IS MALFUNCTIONING?
If you experience any issues with your product, please contact our sales team immediately. Provide details about the problem, and we will assist you in troubleshooting or arranging for a replacement if necessary.
DO YOU OFFER TRAINING OR SUPPORT FOR YOUR PRODUCTS?
Yes, we offer comprehensive training and support for both our products and software. Our team is available to provide on-site training, online tutorials, or technical support to ensure you get the most out of your purchase.
DO YOU OFFER CUSTOMIZED SOLUTIONS FOR SPECIFIC NEEDS?
We understand that some customers may have unique requirements. Please contact our sales team to discuss your specific needs. We will work with you to provide a tailored solution whenever possible.
ARE SOFTWARE UPDATES AVAILABLE?
Yes, we release updates regularly to improve functionality. All this available during your warranty period or the model you choose. If this is community driven, you need to work on this yourself.
ARE YOUR PRODUCTS SUITABLE FOR EDUCATIONAL PURPOSES?
Yes, many of our products are ideal for educational and research institutions. Reach out to us for educational pricing.